Delivery & Returns
Shipping Policy
This Shipping Policy applies to orders placed on fragranceempire.uk, operated by:
Direct Online Deals Ltd t/a fragranceempire.uk
Company Registration Number: 12129622
VAT Number: GB 344261521
Registered Office:
Watford
WD18 7AT
United Kingdom
Order Processing
We aim to process and dispatch orders promptly after payment has been successfully received.
Orders are usually processed on business days only. Orders placed on weekends or public holidays may be processed on the next working day.
Delivery Times
Delivery times shown on the website are estimates only and are not guaranteed.
Delays may occur due to:
· courier issues
· weather conditions
· public holidays
· high order volumes
· circumstances outside our control
Delivery Charges
Shipping costs are shown at checkout before you complete your order.
Where applicable, we may offer free UK standard delivery on qualifying orders, subject to the minimum order threshold displayed on the website.
Delivery Address
Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
If an order is returned to us due to an incorrect address, refusal of delivery, or repeated failed delivery attempts, additional shipping charges may apply before the order can be resent.
Tracking
Where tracking is available, tracking details will be provided by email once your order has been dispatched.
Damaged or Missing Deliveries
Please inspect your parcel on arrival and report any damage, shortages, or delivery issues as soon as possible.
If your parcel appears lost or has not arrived within a reasonable time after the estimated delivery window, please contact us promptly so that we can investigate.
Risk and Ownership
Risk in the goods passes to you once the goods have been delivered to the address provided in your order.
Ownership of the goods remains with us until full payment has been received.
Refund Policy
This Refund Policy applies to purchases made from fragranceempire.uk, operated by:
Direct Online Deals Ltd t/a fragranceempire.uk
Company Registration Number: 12129622
VAT Number: GB 344261521
Registered Office:
Watford
WD18 7AT
United Kingdom
We want you to be satisfied with your purchase. If you are not fully happy with your order, please review the policy below.
Your Right to Cancel
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your goods.
To exercise this right, you must notify us within 14 days of delivery that you wish to cancel.
Return Conditions
To be eligible for a refund, returned items must be:
· unused
· unopened
· in their original packaging
· in a resaleable condition
For hygiene and safety reasons, opened fragrances, cosmetics, or personal care products cannot be returned unless faulty.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, leaking, or incorrect, please contact us as soon as possible and ideally within 48 hours of delivery, providing photographs where possible.
If the item is confirmed to be faulty, damaged, or incorrect, we will offer an appropriate remedy, which may include:
· a replacement
· a refund
· a partial refund, where appropriate
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.
We recommend using a tracked postal service and retaining proof of postage, as returned goods remain your responsibility until received by us.
Refund Processing
Refunds will be made to the original payment method once the returned item has been received and inspected.
Please allow a reasonable time for your refund to appear in your account, depending on your payment provider.
Non-Returnable Items
We cannot accept returns for:
· opened fragrances
· used products
· items not in original condition
· items damaged after delivery through misuse or mishandling
Nothing in this policy affects your statutory rights.
