Terms & Conditions
Terms & Conditions
Introduction
These Terms and Conditions govern your use of the website fragranceempire.uk and the purchase of products from this website.
FragranceEmpire.uk is operated by:
Direct Online Deals Ltd t/a fragranceempire.uk
Company Registration Number: 12129622
VAT Number: GB 344261521
Registered Office:
Watford
WD18 7AT
United Kingdom
By accessing this website and placing an order, you agree to be bound by these Terms and Conditions. These terms may be updated from time to time and your continued use of the website constitutes acceptance of any updated terms.
The contract will be concluded in English.
You must be 18 years or older to place orders through this website.
Lawful Use of the Website
This website may only be used for lawful purposes.
You agree to comply with all applicable laws, regulations, and rules relating to your use of the website and any transactions made through it.
You must ensure that all information you provide to us is true, accurate, current, and complete in all respects.
You must not impersonate any other person or entity or use a false name or a name you are not authorised to use.
Website Access
We aim to ensure that this website is available at all times. However, we cannot guarantee uninterrupted or error-free access.
We reserve the right to:
· suspend or restrict access to the website for maintenance, updates, or security reasons
· modify or withdraw any part of the website without notice
· refuse access to the website where reasonably necessary
Customer Accounts & Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and password.
You are responsible for all activities that occur under your account.
If you believe your account security has been compromised, you must notify us immediately.
We reserve the right to suspend or terminate accounts where we reasonably suspect misuse, fraud, or breach of these Terms and Conditions.
Accuracy of Website Information
We take reasonable care to ensure that all details, descriptions, images, and prices appearing on this website are accurate.
However, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
This may include errors relating to:
· product descriptions
· prices
· promotions
· stock availability
· delivery information
Product images are for illustrative purposes only. Packaging, bottle designs, or outer boxes may vary slightly due to manufacturer updates or regional packaging variations.
Product Information
FragranceEmpire.uk sells authentic designer fragrances sourced from reputable suppliers.
Packaging, bottle design, labelling, or outer boxes may vary due to manufacturer updates or regional differences. These differences do not affect the authenticity or quality of the product.
We make every reasonable effort to ensure that product information is accurate, but customers should review the product packaging for the most up-to-date details.
Orders
Orders can be placed through our website only.
Once you place an order, you will receive an acknowledgement email confirming that your order has been received. This acknowledgement does not mean that your order has been accepted.
The contract between you and Direct Online Deals Ltd is formed only when your order has been dispatched.
We reserve the right to refuse or cancel any order at our discretion, including where:
· the product is out of stock
· the product is unavailable for delivery to your location
· payment authorisation fails
· a pricing or product description error has occurred
· we suspect fraudulent or unauthorised activity
· you do not meet the eligibility criteria set out in these Terms and Conditions
We also reserve the right to limit the quantity of items supplied to any one customer or delivery address.
Payment
All payments are processed securely through authorised payment providers.
Accepted payment methods may include:
· Visa
· Mastercard
· American Express
· PayPal
· Apple Pay
· Google Pay
· Shopify Payments
We do not store full payment card details.
If payment is declined or cannot be authorised, your order will not be accepted.
Delivery
We aim to dispatch orders promptly after payment confirmation.
Any delivery dates or times quoted are estimates only and are not guaranteed.
Customers are responsible for ensuring that the delivery address provided is correct and complete.
If an order is returned to us due to an incorrect address, refusal of delivery, or repeated failed delivery attempts, we may require payment of additional delivery charges before resending the order.
Customers must inspect goods on delivery and notify us of any damage, shortage, or issue as soon as possible.
Claims for non-receipt, loss, or delivery issues should be raised within a reasonable time after the expected delivery date so that we can investigate promptly.
Risk in the goods passes to you on delivery.
Returns & Cancellations
Under UK consumer law, customers may cancel an order within 14 days of receiving the goods.
Returned items must be:
· unused
· unopened
· in original packaging
· in resaleable condition
For hygiene reasons, opened fragrances cannot be returned unless faulty.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.
Refunds will be made to the original payment method after returned goods have been received and inspected.
Your statutory rights are not affected.
Faulty or Damaged Goods
If an item arrives faulty, damaged, leaking, or incorrect, please contact us as soon as possible and provide photographs where possible.
We will investigate and, where appropriate, provide a replacement, refund, or other suitable remedy in accordance with your consumer rights.
Promotions and Discount Codes
We may from time to time offer promotional discounts and discount codes to customers.
Unless otherwise stated:
-
Discount codes are valid for one use per customer and typically apply to first-time orders only.
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A minimum order value may apply (for example, £25 for new customer promotions).
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Discount codes cannot be combined with any other offers, promotions, or discounts.
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Certain products or brands may be excluded from promotional offers.
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Discounts must be applied at checkout and cannot be added retrospectively once an order has been placed.
Discounts are intended for genuine customer use only. We reserve the right to restrict, withdraw, or refuse any promotion, and to cancel or reject orders where a discount code has been used in a way that is deemed to be abusive, fraudulent, or in breach of these terms.
Product Reviews and User Content
By submitting a review or other content on our website, you grant Direct Online Deals Ltd the right to use, reproduce, publish, and display that content for marketing or promotional purposes.
You confirm that any content submitted is genuine, accurate, and does not infringe the rights of any third party.
We reserve the right to remove any content that we consider misleading, offensive, unlawful, or irrelevant.
Intellectual Property
All website content, including text, graphics, logos, images, and design, is the property of Direct Online Deals Ltd or is used under licence.
No part of this website may be copied, reproduced, distributed, or used without prior written permission.
All third-party brand names, product names, trademarks, and logos remain the property of their respective owners and are used for identification purposes only.
FragranceEmpire.uk is an independent retailer and is not affiliated with or endorsed by any brand owner unless explicitly stated.
Third-Party Links
This website may contain links to third-party websites for your convenience.
We are not responsible for the availability, content, privacy practices, or terms of any third-party websites, and your use of such websites is at your own risk.
Privacy and Personal Information
Any personal information you provide to us will be handled in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of your information as described in that policy.
Limitation of Liability
To the fullest extent permitted by law, Direct Online Deals Ltd shall not be liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase of products.
Our total liability in connection with any order shall not exceed the amount paid for the relevant order.
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or your statutory rights as a consumer.
Complaints
If you have a complaint, please contact us through the Contact Us page on our website.
We aim to resolve complaints promptly, fairly, and professionally.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts of England and Wales.
Last Updated
These Terms and Conditions were last updated on 13 March 2026.
